Before your massage... 

What to Bring

• If you have a doctor’s referral, bring it so we can make a copy for our records.

• ICBC claims: Bring your claim number, adjuster’s name and phone number, and the car accident date. Our clinic is opted in of direct ICBC billing, so you’ll only pay for the remainder of what ICBC wont cover.

• Insurance billing: If you’d like us to bill your insurance (Blue Cross, Sunlife, Green Shield, etc.), please bring your insurance details.

When You Arrive

• Arrive 5–10 minutes early to fill out paperwork before your first treatment. To save time, you can download and fill out our forms at home or when booking online.

• First appointments last 45–75 minutes to allow time for a full history and assessment. Your therapist will recommend the length of future sessions after the first visit.

Cancellation Policy

We require 24 hours' notice to cancel an appointment. Call us at 778-471-0909 if you need to cancel. If you don’t give enough notice, you will be charged the full treatment fee.

During Your Treatment

• Wear comfortable clothing, like shorts or a sports bra (if needed). You’ll be covered with a sheet and blanket, and only the area being treated will be uncovered.

• Hands-on treatment works best, but we can treat through clothing if you prefer.

• After discussing your treatment, your therapist will step out to let you change and get on the massage table. They’ll knock before coming back in.

• At the end of your session, your therapist may give you a home exercise or movement to try.

After Your Appointment

• We accept credit cards, cash, or debit. You’ll get a receipt to submit to your insurance or ICBC for reimbursement.

Thank you for choosing us! We look forward to meeting you soon.
If you have questions, check out our FAQ page or email us.