privacy policy

 
 

Privacy Policy – Well+Able Integrated Health

Last updated: November 26, 2025

Well+Able Integrated Health (“we,” “our,” “the clinic”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit wellandable.ca, use our online booking platform, join our email list, or interact with our clinic.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect two main types of information:

A. Personal Information You Provide

This may include:

  • Name, phone number, and email address

  • Appointment details (requested services, preferred times)

  • Messages sent through our website forms or email

  • Newsletter sign-ups

  • Payment information (for processing receipts or online purchases, never stored by us directly)

Health information, assessments, and treatment records are not collected through the public website. These are stored securely within our clinical software and follow all CCHPBC and BC privacy requirements.

B. Automatically Collected Information

Our website may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the site

  • Cookies (small files used for performance and analytics)

This information helps optimize the website and improve user experience. It does not identify you personally.

2. How We Use Your Information

We use collected information to:

  • Book and confirm appointments

  • Respond to inquiries

  • Provide clinic updates, educational content, and newsletters (with consent)

  • Improve website functionality and performance

  • Administer promotions or contests

  • Maintain accurate business and clinical records as required by regulation

  • Meet legal and regulatory obligations under BC law and the College of Complementary Health Professionals of BC (CCHPBC)

We do not sell or trade personal information.

3. Clinical Records and Health Information

All assessment findings, treatment plans, consents, and health information are stored securely within our clinical software (e.g., ClinicSense). These records are:

  • Confidential

  • Protected according to CCHPBC bylaws, the Health Professions Act, and BC privacy legislation

  • Accessible only to your treating Registered Massage Therapist (RMT) and authorized clinic personnel

  • Retained for the period required by law

No health information is stored on or transmitted through the public website.

4. Cookies and Analytics

Our website may use:

  • Google Analytics

  • Facebook/Meta Pixel

  • Other analytics tools

These tools collect anonymous usage data to help us understand:

  • How visitors find our site

  • Which pages are most helpful

  • How to improve navigation, content, and accessibility

You can disable cookies in your browser settings at any time.

5. Third-Party Services

We use third-party services to support our clinic operations, including:

  • Online booking software

  • Payment processors

  • Email marketing tools

  • Analytics platforms

These providers may store data on servers outside Canada. All providers we use have privacy and security safeguards appropriate to healthcare communication.

We do not permit these providers to use your data for their own marketing or advertising.

6. Social Media

If you interact with us on Facebook, Instagram, or other platforms:

  • Your information is governed by that platform’s privacy policy

  • We do not collect clinical information through social media

  • We may redirect you to secure channels (phone, email, booking system) for privacy reasons

7. How We Protect Your Information

We use physical, administrative, and technical safeguards to protect your information, including:

  • Encrypted clinical software

  • Password-protected systems

  • Secure wi-fi networks

  • Staff training on privacy and confidentiality

  • Restricted access to health records

  • Compliance with CCHPBC standards and BC privacy legislation

While no system is 100% secure, we take all reasonable steps to protect your data.

8. Email Communication

If you contact us by email or join our newsletter list:

  • You consent to receiving clinic updates, appointment reminders, or educational content

  • You may unsubscribe at any time

  • Emails are not used for discussing detailed health information

For confidential matters, we may redirect you to secure communication channels or your online account.

9. Accessing or Updating Your Information

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your contact details

  • Request a copy of your clinical records

Requests can be made by contacting the clinic directly. We respond as promptly as possible.

10. Children’s Privacy

Our website is not designed to collect information from children. Any appointments for minors require parental or guardian consent under CCHPBC guidelines.

11. Changes to This Privacy Policy

We may update this policy from time to time.
The date at the top will always reflect the latest version.

12. Contact Information

If you have questions, concerns, or requests related to privacy or your information, please contact:

Well+Able Integrated Health
📍 306–153 Seymour Street, Kamloops, BC
📞 250-317-2899
📧 info@wellandable.ca
🌐 wellandable.ca